RETURNS AND REFUND POLICY – Top Mart

RETURN AND REFUND POLICY

 

By placing orders from Topmart-selling, please ensure that you read, understood, and agreed with our return/refund terms. 

 

Topmart-selling only accepts to resolve the return/refund request sent to us within 5 days from the date the customer receives the item (the date on the shipment online tracking)

 

2.1 RETURN AND REPLACING POLICY CONDITIONS

 We are committed to providing you with the absolute best products and are happy to replace your order for any of the following reasons:

The product is flawed.


The print quality is poor.


The product you received is different from the product originally represented on our site

Please email us with photos/videos of the product you received along with detailed conditions as below:

-        Item must be purchased on the website at Topmart-selling

-        The shipping label on the package is readable 

-        The photos/videos have to clearly indicate the problem with your received products (such as size label, actual measurements, etc..)

We will use this information to look into a replacement and prevent future errors. Our customer service team will review your claim. If your claim is approved, we will provide you with a replacement free of charge.

 

Note: Damaged or defective items returned without their original packaging will not receive a refund.

 

2.2. REFUND REFUSAL

 

Despite the fact that we always strive to provide the best value to our customers, we are unable to accept returns/refunds under the following circumstances:

 

- We delivered you the correct item, with the correct size and variant.

- You refuse to follow our instructions and do not supply us with the necessary information.

- The item is a free gift included.



2.3 RETURN/ REFUND INSTRUCTION

 

- As soon as you receive the item, please send a return/refund request to our customer service email Support@topmart-selling.com.

- The email should contain the shipping label as well as images or video showing the incorrect/defective/damaged items.

 Please note that we are not responsible for a refund for any case of return without our acknowledgment and authorization.

 To get your claim resolved as soon as possible, please contact us through our support email within 10 days since you received the item. Any email which is sent over 10 days since the delivery date will expire and we are very sorry to decline your claim

2.4 REFUND METHOD (IF APPLICABLE)

 

We will reimburse your order to the credit card account or original method of payment you used.

 

It is possible that the refund procedure will take 5-7 days. If you have not received your refund within 5-7 days, please contact us at Support@topmart-selling.com for immediate assistance.

 

2.5 CANCELLATION

 

Topmart-selling only accepts cancellation requests made to us within 6 hours after placing the order.  For any cancellation accepted by Topmart-selling staff, the customer is responsible for 10% of the value of the canceled item(s) for the restoring, processing and management cost. 

 

After 6 hours, your order will be automatically archived and sent to the warehouse for the process of stocking, packaging, and shipment. No one can cancel your order once it is being processed already. 

 

2.6 ORDER REVISION

 

If you need to change the shipping address or the item's variant (including size and color), please contact us via email at Support@topmart-selling.com within 12 hours and one of our customer service representatives will be happy to assist you.

 

In case you want to cancel the order due to placing the wrong order, we are also glad to help if you notify us within 12 hours from the purchasing time:

 

- If the new order has the same price as the previous order; we will assist you in changing it on our system.

- If the new order has a lower price than the old order; we will assist you in changing it on our system and refunding the remainder of the total transaction money to your account in 5-7 days (depending on your bank).

- If the new order has a higher price than the old order, we will send you an invoice via your email so that you can make additional payment(s).

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